Refund policy

Returns & Refund Policy

Last updated: July 2026

At Woodland Fawn Boutique, we want you to shop with confidence. If something isn't quite right with your order, we're here to help.

Please read our Returns & Refund Policy carefully before making a purchase.

Returns

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

To be eligible for a return, your item must:

Be unused and in its original condition.
Be returned in its original packaging.
Include all accessories, manuals and tags (where applicable).
Be accompanied by proof of purchase.

Please contact us before returning any item, as returns sent without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

Personal care items.
Opened feeding products.
Products that have been used or damaged after delivery.
Clearance or sale items (unless faulty).
Gift cards.
Personalised or custom-made products (once these become available), unless they arrive damaged or defective.

Damaged, Defective or Incorrect Items

If your order arrives:

Damaged
Defective
Incorrect
Missing parts

Please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

Your order number.
A description of the problem.
Clear photographs of the item and packaging.

We will assess the issue and arrange an appropriate solution, which may include a replacement, refund or store credit.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been approved.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, we recommend returning the original product (if eligible) and placing a new order.

Return Shipping Costs

If the return is due to:

A faulty product
A damaged item
An incorrect item sent by us

Woodland Fawn Boutique will cover the reasonable return shipping costs.

If you are returning an item because you changed your mind or ordered the wrong product, you will be responsible for the return shipping costs.

Original shipping charges (if any) are non-refundable unless the return is due to our error or a defective product.

Order Cancellations

Orders may be cancelled before they have been processed for dispatch.

Once an order has entered the processing or shipping stage, we may no longer be able to cancel it.

Please contact us as soon as possible if you need to cancel an order.

Products Shipped from Different Suppliers

Some products are shipped directly from our trusted suppliers.

If your order contains multiple items, they may arrive in separate parcels.

If a return is approved, we will provide the correct return instructions, as different products may need to be returned to different locations.

Please do not return products without contacting us first.

Consumer Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2008 (South Africa) or any other applicable South African consumer protection laws.