FAQ

Frequently Asked Questions

Ordering

How do I place an order?

Simply browse our collections, add your favourite items to your cart and proceed to our secure checkout. Once your payment has been confirmed, we'll begin preparing your order.

Can I change or cancel my order?

If your order has not yet been processed, we'll do our best to help.

Please contact us as soon as possible at woodlandfawnboutique@gmail.com.

Once an order has entered the processing or shipping stage, we may no longer be able to make changes or cancellations.

Shipping & Delivery

Do you offer free shipping?

Yes! We offer FREE standard shipping on all orders over R1500.

For orders under R1500 we have a delivery fee of R120 for all packages under 5kg, for packages 5kg+, the delivery fee is R130.

How long does delivery take?

Estimated delivery times are:

Major cities: 2–5 business days
Regional areas: 3–7 business days
Remote areas: Up to 10 business days

Delivery times may vary during busy periods.

Can I track my order?

Yes.

Where tracking is available, you'll receive a tracking number by email once your order has been dispatched.

Products

Are your products high quality?

Yes.

Every product featured in Woodland Fawn Boutique has been carefully selected with quality, practicality and everyday family life in mind.

We aim to offer products that we'd be proud to recommend to our own family and friends, some of our products are even handmade by us.

Will the product look exactly like the photos?

We do our best to ensure our product images accurately represent each item.

Please note that colours may appear slightly different depending on your screen settings or the lighting in the photos. The description will state the correct colour of the product.

Returns & Refunds

Can I return my order?

Yes.

Eligible items may be returned within 7 days of delivery, provided they are unused, in their original packaging and in resellable condition.

Please see our Returns & Refund Policy for full details.

What if my item arrives damaged?

Please contact us within 7 days of receiving your order.

Include your order number along with photographs of the damaged item and packaging, and we'll work with you to resolve the issue as quickly as possible.